Property Brokers Compliance Quality Policy (An extension to the Property Brokers Statement) PBC is committed to achieve customer satisfaction, loyalty and confidence by providing credible, prompt and complete service through quality and continuous process improvement.
Our responsibility is to ensure that through established standards and measurements, the level of quality at PBC matches or exceeds customer expectations. PBC strives to be technical focal points of excellence for the present and future.
Our quality process includes:
Our responsibility is to ensure that through established standards and measurements, the level of quality at PBC matches or exceeds customer expectations. PBC strives to be technical focal points of excellence for the present and future.
Our quality process includes:
- Verifying and validating both existing and new procedures
- Researching improvements to add to the quality of our service
- Helping to define and improve our service through involvement with out employees and our customers
- Conducting internal quality audits and management review for an ongoing evaluation and improvement of our quality system.